Any changes you make to metadata fields here affect your knowledge base globally.
Built-in Metadata | Custom Metadata | |
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Location | Lower section of the Metadata panel | Upper section of the Metadata panel |
Activation | Disabled by default; requires manual activation | Add as needed |
Generation | System automatically extracts and generates field values | User-defined and manually added |
Editing | Fields and values cannot be modified once generated | Fields and values can be edited or deleted |
Scope | Applies to all existing and new documents when enabled | Stored in metadata list; requires manual assignment to documents |
Fields | System-defined fields include:
| No default fields; all fields must be manually created |
Value Types |
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Naming rules: Use lowercase letters, numbers, and underscores only.
Note: You can only modify the field name, not the value type.
Note: Field changes update across all related documents in your knowledge base.
Note: Deleting a field deletes it and all its values from all documents in your knowledge base.
New fields are automatically added to the knowledge base.
The date picker is for time-type fields.
Note: This only deletes the field from this document, not from your knowledge base.
New fields are automatically added to the knowledge base.
Note: You can only modify the value, not the value name.
Note: This only deletes the field from this document, not from your knowledge base.
Definition | Characteristics | Examples | |
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Metadata Fields in the Metadata Panel | System-defined attributes that describe document properties | Global fields accessible across all documents in the knowledge base | Author, Type, Date, etc. |
Metadata Value on a document’s detail page | Custom metadata tagged according to individual document requirements | Unique metadata values assigned based on document content and context | The “Author” field in Document A is set to “Mary” value, while in Document B it is set to “John” value. |
Action | Steps | Impact | Outcome |
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Delete field in the Metadata Panel | In the Metadata Panel, click delete icon next to field | Global - affects all documents | Field and all values permanently deleted from the knowledge base |
Delete field in the Metadata Editor | In the Metadata Editor, click delete icon next to field | Selected documents only | Field deleted from selected documents; remains in the knowledge base |
Delete field on the document detail page | In the Edit Mode, click delete icon next to field | Current document only | Field deleted from current document; remains in the knowledge base |